Despatch
All orders placed before 12 noon will be despatched the same day. Orders placed after 12 noon will be despatched the following day. Orders placed after 12 noon on Friday will be despatched the following Monday , however all orders placed on a Friday before noon will be despatched at customers own risk due to the weekend post. There is no courier service on a Friday for Saturday delivery, so any orders that need to be sent by overnight courier will not be despatched until Monday.
Delivery
All orders upto 3kg will be sent by Royal Mail Track 24. This service is a AIMED for next day, it also enables you to receive real time tracking to your delivery point, you will receive email and SMS notifications, you can even change your delivery options before delivery is attempted, there is also a flexible delivery option available including safeplace and delivery to a preferred neighbour.
DELIVERY COSTS
Weight |
Charge | Delivery Options |
| 0.01 - 3kg | £4.26 | Royal Mail TRACK 24 |
| 0.01-20kg | £9.60 | Overnight Courier Next Day |
| 21-30kg | £12.00 | Overnight Courier Next Day |
| 31-45kg | £17.40 | Overnight Courier Next Day |
Delivery Costs Frozen Foods
All orders containing frozen foods there is a £2.00 surcharge for packing in dry ice. All frozen order are despatched by overnight courier.
Frozen foods order must be over 650g in product weight or they will be sent at customer OWN RISK and no refund or replacement can be issued
| Weight | Charge | Delivery Options |
| 0.01 - 20kg | £9.60 | Overnight Courier Next Day |
| 21kg - 30kg | £12.00 | Overnight Courier Next Day |
| 31kg- 45kg | £17.40 | Overnight Courier Next Day |
| 46kg - 80kg | £25.80 | Overnight Courier Next Day |
81-100kg £40.80 Overnight Courier Next Day
The same dispatch times apply to courier as Royal Mail. There is no courier service available on a Friday for Saturday delivery.
There are certain areas of the UK where the courier does not deliver ie., Channel Islands, Northern Ireland and certain areas of the Outer Hebrides of Scotland. All orders for these areas must go on Royal Mail.
We DO NOT dispatch outside the UK.
"Guaranteed" does not always mean guaranteed Next Day. Courier vehicles encounter the same traffic problems as the rest of us and in the current climate deliveries CAN take 2 days.